We are pleased to share that KDDK has won the Best of Legal Award for providing superior service to our clients. ClearlyRated’s Best of Legal® winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. 2024 Best of Legal winners have a Net Promoter®️ Score over two times higher than the industry average. KDDK received a Net Promoter® Score of 86% as compared to the 2023 industry average of 37%.
“We are pleased that our clients responded so positively to the survey,” said, Mark Samila, KDDK co-managing partner. The Net Promoter Score question asks participants how likely they are, based on their most recent experiences, to recommend KDDK to a friend or colleague on a 0 to 10 scale. “An overall NPS response of 9.5 out of 10 affirms the work that our attorneys and staff perform every day to provide exceptional legal counsel to our clients,” Samila said.
“I’m so excited to introduce the 2024 Best of Legal winners alongside their verified ratings and reviews on ClearlyRated.com,” said ClearlyRated’s CEO, Eric Gregg. “Faced with another challenging year in 2023, these firms proved their commitment to providing outstanding experiences and superior service. They’re raising the bar for excellence, and I couldn’t be more proud to celebrate their success – cheers to you all!”
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. ClearlyRated’s Best of Legal® Award recognizes law firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program helps service leaders differentiate in a crowded marketplace, and provides prospective clients with an added layer of assurance as they vet legal service providers. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
